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“We are using 3CX Call Centre, IP Telephony System and WhatsApp API Platform from Hitch On Sdn Bhd. With these solutions, we equipped ourselves with a proper call centre system which allow us to track our call quality to improve customer service delivery to our customers, and now internal stakeholders can transfer call conveniently. We are happy with Hitch On’s services and we absolutely recommend Hitch On.”

 

Manager – Customer Service

Central After Sales

“We are using call centre solution with an affordable budget and compatible very well for small teams. I could say the system scales very well for big teams too. The solution comes with a dependable hotline and additional features that are very helpful to our business operations. We can work anywhere and anytime as long as there is a good internet connection. The team leaders can monitor staffs, call volume and generate monthly reports from the system. Moreover, Hitch On is very helpful when clients need any assistance. We are very happy and content with the services so far. We surely will recommend Hitch On! You can't look for any other options for a very affordable budget in Malaysia!”

 

Head of Customer Service

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"We are happy with the good services and pleasant attitude of Hitch On. We are using 3CX system, and it helps to refine our professionalism in sales and customer service. The system directs our customers to the right channel, reducing employee's time on phone enquiries. The system also shows call centre data that help us to have a better insight of customers' needs, so we can invest our resources at the right place. We recommend Hitch On to others."

 

IT Support Specialist

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"Bjak is the pioneer of Insurance Comparison and Marketplace in Southeast Asia and a Flagship MSC Status Company. Our teams of Helpdesk, Incoming product enquiry and outgoing tele-sales services are using the call system, and because of the system's flexibility and soft phone features, our agents can either work in the office or remotely from home. Recently we expanded our services to Singapore, and we decided to use the same call system. Besides providing us a cost saving call system, Hitch On also respond instantly to our technical and commercial related questions. We recommend Hitch On."

Bjak.my